PRIVACY POLICY
Please read our PRIVACY Notice for spruce-us.com/SPRUCE (referred to as “our”, “we”, “us”, “I”). This PRIVACY Notice intends to give you information on how SPRUCE/spruce-us.com collects & processes your personal data through your use of our website and our services, including but not limited to any data you provide through our website, including but not limited to any data you provide through this website when you subscribe to our SPRUCE Newsletter, purchase a product or service from us or become a customer in any form of SPRUCE.
This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read our PRIVACY Notice along with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you can fully understand and be fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them in any way.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications (including but not limited to Instagram, Pinterest, Facebook, Google, Amazon, PayPal, Stripe, TaxJar). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices or statements. When you leave our website, we encourage you to read the privacy notice of every website you link to, connect to, visit.
THE DATA WE COLLECT ABOUT YOU
Personal information or personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, store, use and transfer different kinds of personal data about you which we is explained below:
Identity Data-includes first name, last name, username or similar identifier.
Contact Data-includes billing and shipping address, telephone numbers and email address.
Financial Data-includes bank account & payment card details. When you choose to use PayPal and/or Stripe, those individual company’s policies should be reviewed.
Transaction Data-includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data-includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform as well as other technology on the devices you use to access our website.
Profile Data-includes any username & password, purchase or orders made by you, your interests, preferences, feedback & survey responses.
Usage Data-includes information about how you use our website, products and services.
Marketing and Communications Data-includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in laws as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to collect the percentage of users accessing a specific website page or feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide needed data when requested or at anytime during the process, we may not be able to perform the contract we have with you or are trying to enter into with you for example, to provide you with products or services. If this were to occur, we may have to cancel a product or service you have with us but we will try to notify you if this is the case at the time and will try our best to give you the opportunity to supply us with all of the information needed to complete your order. However, of course, we can only use the information you supplied to us at the time of your order or service agreement so please supply correct and updated information. Please remember to notify us if your contact information has changed for some reason so that we can complete your transaction. You can send any updates of your phone number, email, shipping address, etc., by visiting our CONTACT page or emailing any changes to us directly. Please keep us updated & informed of your contact information so that we may complete your transaction in a timely manner.
HOW YOUR PERSONAL DATA IS COLLECTED
There are different ways to collect data from and about you including:
Direct Interactions-you giving us your identity, contact and financial data through our website or by corresponding with us by post, phone, email, etc. This may include personal data you provide when you enquire about our products and/or services, subscribe to our SPRUCE Newsletter, request marketing information be sent to you, enter a promotion, survey, competition or give us feedback.
Automated technologies or interactions-we may automatically collect technical data about your device, browsing actions and patterns as you interact with our website. We may collect this personal data by using cookies, server logs and similar technologies.
Third parties or publicly available sources-we may receive personal data about you from various third parties including marketing services providers and partner organizations and public services. Please read below.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the laws allows. Most commonly we will use your personal data in the following ways;
When we have your consent to use it
When we need to perform the contract/fulfill your order we are about to enter into or have entered into with you
When it is necessary for our legitimate interests or those of a third party and your interest and fundaments rights do not override those interests
When we need to comply with a legal or regulatory obligation
To register you as a customer
To process & fulfill your order which requires managing payments, fees & charges and to collect and recover money owed to us
To manage our relationship with you which includes, notifying you about changes to expected timelines/possible delays when necessary relating to your order
Asking you to leave a review or take a survey
General Customer Services
To administer & protect our business and maintain the safety & security of our services and website including troubleshooting, data analysis, system maintenance, support, hosting data, research and like IT administration duties
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
To deliver relevant website content & advertisements and to understand the effectiveness of the advertising we serve to you and to make suggestions and recommendations to you about products/services that may be of interest to you
MARKETING AND INSIGHTS
You will receive marketing communications from us if you have requested information from us or have purchased a product or service or if you have provided us with details so that we may provide you with products or services or information about our company SPRUCE/spruce-us.com
Generally we do not rely on consent as a legal basis for processing your personal data if you have in fact supplied such information to us for reasons stated above. You have the right to withdraw consent to marketing at any time by contacting us.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for other reasons and those reasons are compatible with the original purpose. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules where it is required or permitted by law. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any accounting, reporting or legal requirements. If you have requested that we send you our newsletter, we will retain your email & name until you opt out of receiving those newsletters.
Personal data is currently captured and/or stored via Squarespace, Google (G Suite) as they are software/app providers. See these individual company policies for more information on how your data is used as their policies are separate & apart from ours.